Terms of Service

Description of Service

Arch Pylon provides access to information, resources, and support intended to assist members in achieving their business goals. The Services may include analysis, recommendations, connections, and access to third-party offerings. Arch Pylon does not provide medical, legal, financial, or investment advice, and no fiduciary, agency, or client-professional relationship is created between Members (or Users) and Arch Pylon or any of its Suppliers as a result of using the Services.

The Membership

Memberships are issued on a provisional basis and are subject to acceptance by Arch Pylon at its sole discretion. Arch Pylon reserves the right to reject any application for Membership without obligation to disclose its reasons. If an application is not accepted, your Registration Fee will be refunded in full.

You are required to provide accurate, complete, and up-to-date information during the registration process. Failure to do so may result in the suspension or termination of your Membership and the invalidation of any associated transactions. Your obligation to maintain accurate information is ongoing, and you must promptly notify Arch Pylon of any changes to your details.

Membership is personal and non-transferable. You are responsible for ensuring that no other person accesses or uses your Membership benefits, except for a designated personal assistant or agent acting on your behalf, where permitted. Access to the Membership portion of the Website is controlled via your email and password credentials. You are solely responsible for maintaining the confidentiality of your login information and must notify Arch Pylon immediately of any unauthorized access or suspected security breach.

Arch Pylon takes reasonable steps to ensure that your personal information is handled securely and in accordance with its Privacy Policy. All data you provide is stored on secure servers. Payment transactions processed by Arch Pylon or its third-party payment providers are encrypted using Secure Sockets Layer (SSL) technology.

Membership Fees

Members agree to pay the following fees:

• A one-time, non-refundable Registration Fee, due in full prior to the issuance of Membership;
• Quarterly Dues, which are based on user activity and engagement with the Services;
• Value Added Fees, which are are determined based on scope, complexity, and outcomes, which will be disclosed in advance where possible, or assessed at Arch Pylon’s discretion based on the results delivered;
• Payments to Suppliers for third-party goods or services, which are billed separately and may be processed by Arch Pylon or the Supplier directly.

By paying the Registration Fee, you expressly authorize Arch Pylon to begin supplying Services and waive any right to cancel or request a refund of this fee under applicable consumer laws. Arch Pylon reserves the right to suspend or terminate your Membership at its sole discretion. In such cases, any outstanding Membership Fees or charges related to accepted Deliverables remain due and payable. Membership Fees become due upon acceptance of any Deliverable, and full payment may be charged in advance using a payment method you have authorized (“Payment Method”), in accordance with the applicable invoice.

If Arch Pylon purchases goods or services on your behalf, you authorize Arch Pylon to act as your credit agent for that transaction and to deduct the associated amounts from your designated Payment Card or account immediately. Arch Pylon and its affiliates reserve the right to withhold or suspend Services if any payments due under these Conditions are not received in full and on time.

Supply of Services

Arch Pylon shall supply Services to the Member during the Membership term in accordance with the Member’s particular Requests, provided that Arch Pylon shall not be required to provide or facilitate the supply of goods and/or services that it deems at its sole discretion may violate applicable laws, standards and/or regulations or may offend taste and decency in the relevant jurisdiction. Arch Pylon shall use its reasonable endeavors to meet any performance goals and dates specified, but any such dates shall be  estimates only and time shall not be of the essence for performance of any Services.

Arch Pylon shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and Arch Pylon shall notify the Member in any such event. Services will be provided in English (and in other languages depending on the location of the Arch Pylon office during normal business hours). Outside normal business hours (or as may otherwise be required from time to time), Member queries and/or Requests may be routed to an alternative Arch Pylon affiliate or office for assistance. At such times, services will be provided in the English language. Arch Pylon shall provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with your Requests and reasonable instructions from time to time.

Deliverables

When you request any product, service, incentive, or performance-based Deliverable that requires additional payment, you authorize Arch Pylon to debit your designated Payment Card for any deposits or charges advanced by Arch Pylon on your behalf to a Supplier, in accordance with that Supplier’s terms and conditions. In most cases, you will be responsible for settling Supplier invoices directly for any Deliverables received.

Arch Pylon reserves the right to decline Requests from Members who repeatedly fail to fulfill payment obligations for Deliverables or who otherwise violate Arch Pylon’s or any Supplier’s terms, policies, or reasonable expectations of conduct.

Admission to any private club, venue, or facility provided as part of a Deliverable is solely at the discretion of the relevant Supplier. Arch Pylon shall have no liability in the event a Member is denied access or refused admission.

From time to time, Arch Pylon may assist in procuring Deliverables that are exclusive, sold out, or otherwise not generally available, through one of its agent partners. By instructing Arch Pylon to obtain such Deliverables on your behalf, you acknowledge and agree that the purchase price may exceed face value and may include a service charge payable to Arch Pylon in recognition of the efforts undertaken to secure the Deliverable.

All such Deliverables sourced through agent partners shall be subject to the partner’s own terms and conditions. Members are encouraged to review these carefully. Such terms may include provisions that all sales are final and that no refunds will be issued after purchase. Arch Pylon is not responsible for issuing or facilitating refunds in such cases.

In the event that a Supplier cancels a Deliverable, a refund of the face value may be available, subject to the Supplier’s terms and refund policies.

Arch Pylon also reserves the right to assess performance-based incentives on any project or Deliverable that Arch Pylon is directly tasked with managing, procuring, or delivering, in accordance with the terms agreed upon with the Member.

Requests

Members may submit unlimited Requests via the website, by email, text or Arch Pylon chat. Members are encouraged to direct Requests through their designated experience manager (“DXM”), who serves as the primary point of contact for business-related matters. DXM’s are assigned to support business-specific Requests only and will not be available for personal or unrelated inquiries.

Arch Pylon, acting reasonably, reserves the right to withdraw any of the Services and/or to refuse to accept or complete any Requests at its sole discretion. If Arch Pylon is unable or not obliged to deal with any Request, it will inform the Member as soon as reasonably possible.

You undertake that all details you provide to us for the purpose of booking, ordering, purchasing, or securing Deliverables are correct, that the debit, credit and/or Payment Card you use from time to time is your own and that you have sufficient funds to cover the cost of the product or service.

From time to time the procurement or provision of certain services, products, or incentives may incur a Arch Pylon services fee or handling charge (of which you will be notified in advance, and which may vary between Arch Pylon offices) and in such event you hereby authorize Arch Pylon to debit your Payment Card with any such handling charges or, alternatively, to invoice you in respect of such fees or charges.

Cancellations, Refunds, & Returns

The Member acknowledges that any sales contract for the supply of third-party goods or services is formed directly between the Member and the relevant Supplier as a result of a Request. Arch Pylon is not a party to such contracts and shall not be liable for any failure by the Supplier to perform, deliver, or issue refunds. Cancellations of such contracts must be addressed directly with the Supplier and are subject to the Supplier’s terms and policies.

If a specific product or service requested by the Member is unavailable, Arch Pylon may, at its discretion, offer substitute products or services of a similar nature and standard. The Member may refuse such substitutes and request a full refund if payment has already been made for the original item or service. Refunds are subject to the Supplier’s ability and willingness to process such returns.

Payment for third-party goods and services is due immediately upon acceptance of the order by the relevant Supplier. All descriptions of Deliverables displayed on the Website are based on information provided and approved by the relevant Supplier. Arch Pylon makes no warranties regarding the accuracy of such descriptions and shall not be liable for any misleading or incorrect information originating from the Supplier.

Where goods are purchased by Arch Pylon on behalf of the Member, any return or exchange is subject to the Supplier’s applicable terms and policies. In such cases, Arch Pylon will advise the Member in advance of the relevant return or refund policy. Arch Pylon shall not be responsible where a Supplier refuses to accept a return or exchange.

It is the sole responsibility of the Member to retain all documentation and proof of return when sending goods back to a Supplier. Members are strongly advised to use registered or tracked delivery methods to confirm the date of dispatch and enable tracking of the returned items. Arch Pylon will notify the Member upon becoming aware that a Supplier has processed a refund.

Any applicable customs duties, import taxes, or local sales taxes are not refundable through Arch Pylon. The Member is solely responsible for recovering such charges through the appropriate customs or tax authority. Arch Pylon accepts no liability for items held, delayed, or seized by customs or border agencies.

In the case of Deliverables shipped using premium courier services, if the Member is not present at the designated delivery address at the agreed time, additional fees may apply for rescheduling or subsequent delivery attempts.

Suppliers

Arch Pylon engages trusted third-party Suppliers to fulfill Member Requests. These Suppliers are solely responsible for providing the goods, services, incentives, or other Deliverables requested by the Member through Arch Pylon. Unless otherwise appropriate, Arch Pylon will communicate with Suppliers on the Member’s behalf to facilitate such transactions.

Each Supplier may impose its own terms and conditions that govern the provision of its goods or services. These terms shall be binding upon the Member at the time an order is placed or a service is requested. Arch Pylon makes no representations or warranties regarding any Supplier’s terms or performance, and Members are encouraged to review the relevant Supplier terms before completing a transaction.

When ordering a product or service or accessing any benefit or incentive, the Member may be required to provide valid Payment details. If the Member authorizes Arch Pylon to use such details to pay a Supplier on their behalf, the Member agrees that Arch Pylon shall have no liability in connection with the use of that Payment Method, provided Arch Pylon acts in accordance with the Member’s instructions. The Member further acknowledges that all Deliverables are subject to availability and may change or become unavailable without prior notice.

If Arch Pylon’s performance of its obligations under these Conditions is prevented or delayed due to any act or omission by the Member, including the Member’s failure to provide necessary instructions, payment, or approvals (“Member Default”), then:

(a) Arch Pylon shall, without limiting its other rights or remedies, have the right to suspend performance of the Services until the Member remedies the Member Default and may rely on such default to relieve it of any further obligations to the extent the default prevents or delays performance;

(b) Arch Pylon shall not be liable for any costs or losses incurred by the Member as a result of such suspension or delay; and

(c) The Member shall reimburse Arch Pylon, upon written demand, for any costs or losses Arch Pylon incurs directly or indirectly as a result of the Member Default.

Content Submissions

Certain portions of the Website may include a Web Portal or other means by which users can submit content, ideas, suggestions, or materials (“Content”) to Arch Pylon in connection with products, services, or general feedback. By submitting any Content to Arch Pylon, now or in the future, you agree to the following terms unless otherwise agreed in writing by Arch Pylon:

You acknowledge that you are submitting Content voluntarily, on a non-confidential and gratuitous basis. You grant Arch Pylon and its designees a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid-up license to use, reproduce, display, perform, distribute, modify, adapt, and create derivative works from such Content in any form, medium, or technology now known or later developed, without compensation, credit, or notice to you or any third party.

You understand and agree that:

• Arch Pylon may already be independently working on ideas or content similar to or identical to your submission.
• To the best of your knowledge, the Content is your original work and you have the full right and authority to submit it to Arch Pylon.
• Your submission does not infringe upon the intellectual property or legal rights of any other person or entity.
• Submission of Content does not create any confidential, fiduciary, or contractual relationship between you and Arch Pylon.
• Arch Pylon is under no obligation to use, develop, or respond to your Content.
• If your Content includes subject matter protected by a pending or issued patent, you agree to disclose this fact to Arch Pylon at the time of submission. No license under any patent is granted unless expressly stated in a separate written agreement signed by both parties.
• Any negotiations or discussions with Arch Pylon do not imply acceptance, validation, or recognition of the originality, value, or ownership of the Content.
• Arch Pylon is not required to provide feedback, reasoning for rejection, or information about its internal activities that may relate to your submission.

You hereby irrevocably release and discharge Arch Pylon and its successors and assigns from any and all claims, liabilities, damages, or demands of any kind relating to your submission, including any use of your Content by Arch Pylon, except for claims of patent infringement where applicable.

Furthermore, you agree to be solely responsible for your Content and, at Arch Pylon’s request and at your own expense, to defend, indemnify, and hold Arch Pylon harmless from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to your submission or any breach of the terms in this section.

Copyright & Disclaimers

The entire content of the Website, including text, graphics, layout, design elements, tools, features, and software, is protected by copyright and other intellectual property laws of the United States and applicable international jurisdictions. Unauthorized use, reproduction, or redistribution of any content from the Website may cause irreparable harm to Arch Pylon or its affiliates and may constitute a violation of law.

Access to any restricted or member-only areas of the Website is granted for internal business use only. You may display, download, or print materials from these areas solely for your own business purposes, provided that:

• The materials are not modified (except in cases where specific tools or content are expressly made customizable by Arch Pylon);
• All copyright and proprietary notices are retained and clearly displayed; and
• No content is shared externally, published, or distributed without Arch Pylon’s prior written permission.

You may not copy, reproduce, republish, upload, post, transmit, display, distribute, license, sell, mirror, or otherwise exploit any portion of the Website—whether publicly or privately—without the express prior written consent of Arch Pylon.

All Arch Pylon products and services, including the Website, tools, user submissions, and third-party links, are provided “as is” without warranties of any kind. To the fullest extent permitted by law, Arch Pylon disclaims all express, implied, and statutory warranties, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose;
• Warranties against infringement of third-party intellectual property or proprietary rights;
• Warranties regarding the accuracy, completeness, or reliability of data, content, or services;
• Warranties regarding the availability, security, or performance of the Website or Services;
• Warranties that defects or errors will be corrected or that the Website is free of viruses or harmful components.

Arch Pylon makes no representation that the Website or any content made available through it will meet your specific needs, function without interruption, or be free from errors, inaccuracies, or technical failures. All content is subject to change at any time without notice, and Arch Pylon assumes no responsibility for such changes or for any resulting impact on users.

Limitations of Liability

To the fullest extent permitted by law, Arch Pylon shall not be liable to the Member—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—for any:

• loss of profits, revenue, business, or contracts;
• loss of anticipated savings or goodwill;
• loss, corruption, or misuse of data;
• loss of goods or opportunity; or
• indirect, incidental, special, consequential, or purely economic losses, costs, damages, or expenses arising under or in connection with the Member’s use of the Services or Membership.

Arch Pylon’s total liability to the Member for any and all claims arising out of or relating to the Membership shall not exceed the total amount of Quarterly Dues paid by the Member in the quarter during which the claim arose. This limitation shall apply regardless of the nature of the claim, whether in contract, tort (including negligence), or otherwise, and even if Arch Pylon has been advised of the possibility of such damages.

Contracts for Deliverables arranged by Arch Pylon with third-party Suppliers are entered into directly between the Member and the relevant Supplier. Unless expressly stated otherwise, Arch Pylon acts solely as an agent for such Suppliers and is not a party to those contracts. Accordingly, any rights or remedies relating to Deliverables must be pursued directly against the Supplier. Arch Pylon disclaims all liability for any act, omission, delay, or failure by any Supplier, regardless of whether the Supplier was introduced or arranged through Arch Pylon.

Arch Pylon shall not be liable for any loss, damage, cost, or expense arising from (i) incomplete, inaccurate, or misleading Requests or instructions provided by the Member; (ii) delays or failures resulting from Member Default; or (iii) circumstances beyond Arch Pylon’s reasonable control, including but not limited to force majeure, labor disputes, technical failures, or governmental actions.

Except as expressly set forth in these Conditions, all warranties, conditions, and representations—whether express, implied, statutory, or otherwise—are excluded to the maximum extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

Any guidance or information provided by Arch Pylon or its representatives, whether through the Website, telephone, email, written correspondence, or otherwise, is intended solely as general information. It does not constitute legal, financial, investment, medical, accounting, or other professional advice. Members are solely responsible for evaluating such information and are encouraged to consult qualified professionals before taking action. You agree not to rely on any such content or guidance for decision-making purposes.

Indemnification: You agree to defend, indemnify, and hold harmless Arch Pylon and its officers, directors, owners, employees, agents, licensors, partners, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to your use of the Services, your violation of these Conditions, or your infringement of any intellectual property or other rights of a third party.

Arbitration

Any dispute, claim, or controversy arising out of or relating to these Conditions, the Membership, or the Services provided by Arch Pylon—including the breach, termination, enforcement, interpretation, or validity thereof—shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules then in effect. The arbitration shall be conducted in Washington, DC, before a single arbitrator, and the proceedings shall be confidential.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this agreement, including any claim that all or part of this agreement is void or voidable.

Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction. Each party shall bear its own attorneys’ fees and costs, unless otherwise determined by the arbitrator.

You agree that you may bring claims only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator shall not have authority to consolidate claims or grant relief to any person or entity other than the parties to the arbitration.

Notwithstanding the foregoing, Arch Pylon may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened misuse of its intellectual property, confidential information, or proprietary rights.

Commencement & Termination

These Conditions take effect and become binding upon you immediately upon Membership registration. They shall remain in full force and effect for the duration of your active Membership and shall continue to apply for as long as you access or use any part of the Services. These Conditions shall cease to apply only upon the expiration or lawful termination of your Membership.

You acknowledge and agree that your rights and remedies under these Conditions are enforceable solely against Arch Pylon, and not against any affiliate, Supplier, or third party, unless otherwise expressly stated.

The failure of Arch Pylon to enforce any provision of these Conditions, or to respond to any breach by you or another party, shall not constitute a waiver of its right to enforce any such provision in the future or to respond to similar or related breaches. No waiver shall be deemed effective unless made in writing and signed by an authorized representative of Arch Pylon.